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953

Helpline, Websites and Warranty Details

Supplier

Product

Helpline

Website

Parts Warranty

Labour Warranty

Country

Procedure - 
Dead On Arrival

Country

Procedure - 
In Warranty

Freecom

Hard Drives / Accessories

00800 3883 2222 
supportuk@freecom.com    

www.freecom.com/contact/

2 Year Limited Warranty

2 Year Limited Warranty

UK  ROI

Contact helpline for 
technical assistance

EU

If product deemed faulty by 
Technical Centre, a repair or 
replacement will be provided

mHDD Productss

00800 3883 2222 
supportuk@freecom.com    

www.freecom.com/contact/

3 Year Limited Warranty

3 Year Limited Warranty

UK  ROI

Contact helpline for 
technical assistance

EU

If product deemed faulty by 
Technical Centre, a repair or 
replacement will be provided

Fuji

Digital Cameras

0344 553 2321

www.fujifi lm.eu/uk/

12 Months

12 Months

UK  ROI

Contact 0344 553 2321 
with details

UK  ROI

Contact 0344 553 2321 
with details

Fujitsu

Scanners

0370 600092 (UK)
0818 716022 (ROI)

www.fujitsu.com/emea/contact/
peripherals/enquiryform/sup-
port-form.html

24 Months

24 Months 

UK  ROI

0370 600092 (UK)
0818 716022 (ROI)

UK  ROI

12 Months 
0370 600092 (UK)
0818 716022 (ROI)

GBC

Binding and 
Lamination Machines

0845 658 6600

www.gbceurope.com

2 Years Return to Base 
(Excludes Inspire Laminator 
& C100 Comb Binder = 1 Year

2 Years Return to Base 
(Excludes Inspire Lam-
inator & C100 Comb 
Binder = 1 Year

UK  ROI

UK/IE Contact Service Dept. 
0845 658 6600 With Details

UK  ROI

UK/IE Contact Service Dept. 
0845 658 6600 With Details

Go10/Adonit

Jot Pro & Script Stylus

01392 494774

www.adonit.net

12 Months

12 Months

UK ROI

help@adonit.net

UK ROI

help@adonit.net

Group Gear

2 Way UK Socket with USB 
Charging

01215 030666

www.groupgear.co.uk

12 Months Return to Base

12 Months Return 
to Base

UK ROI

Contact 01215 030666

UK ROI

Contact 01215 030666

Hewlett Packard (HP)

Consumables

0845 161 0030

www.hp.com

Varies according 
to product

Varies according 
to product

UK  ROI

Contact Place of Purchase for 
details. If Inkjet Cartridge - check 
that the printed warranty date 
(Install before) on cartridge has 
not passed

UK  ROI

Contact Place of Purchase for 
details. If Inkjet Cartridge - check 
that the printed warranty date 
(Install before) on cartridge has 
not passed

Inkjet, Laser Printers & 
Scanners

0845 161 0030 

www.hp.com

12 Months

12 Months

UK  ROI

Contact 0845 161 0030  
with details

UK  ROI

Contact 0845 161 0030  
with details

Igenix

Electrical Equipment

01473 271272

www.igenix.co.uk

1 year commercial use, 
2 year domestic

N/A

UK

Contact Place of Purchase for details UK

Contact Place of Purchase for details

Integral  

Flash Drives/SSD

+44(0)20 8451 8700

www.integralmemory.com

2 Years

2 Years

UK

0208 451 8700 - Tech Support

UK

www.integralmemory.com/
support-form

Intenso

Hard Drives

 +49(0) 900-15040 30

www.intenso.de/index_en.php

 2 Years

 2 years

 UK

Contact Place of Purchase for details  UK

Contact Place of Purchase for details

Kensington

Mice and Notebook 
Accessories

0203 364 5390

www.kensington.com

-

-

UK  ROI

Contact Helpline 0203 364 5390 for 
First Line Troubleshooting/Support

UK  ROI

Contact Helpline 0203 364 5390 for 
First Line Troubleshooting/Support

Kingston

Flash Drives

01932 738950

www.kingston.com/en/

5 Years

5 Years

UK

Contact Place of Purchase for details UK

Contact Place of Purchase for details

Kyocera

Consumables

0845 710 3104

www.kyoceradocumentsolu-
tions.co.uk

Varies according to product

Varies according to 
product

UK

Contact Place of Purchase for details UK

Contact Place of Purchase for details

Leitz

Multichargers

Tel: 0845 678 1801

www.leitz.com

3 Year Manufacturers 
Guarantee

3 Year Manufacturers 
Guarantee

UK

Leitz Customer Service

UK

Tel: 0845 678 1801

Lexmark

Consumables

0870 733 7100

www.lexmark.co.uk

Varies According to Product

Varies According to 
Product

UK  ROI

Contact Place of 
Purchase for Details

UK  ROI

Contact Place of 
Purchase for Details

Logitech

Mice, Keyboards, Speakers, 
Webcams

01753 870 900 

www.logitech.com

Usually 2 Years. Varies 
According to Model

Usually 2 Years. Varies 
According to Model

UK  ROI

Contact 01753 870 900  
with Details

UK  ROI

3 Years. Contact 01753 870 900 
with Details

Motorola

Two Way Radios

0845 218 0890

www.motorola.com/uk/products

12 Months

12 Months

UK  ROI

Contact 0845 218 0890 
with details

UK  ROI

Contact 0845 218 0890 
with details

NESCAFE

NESCAFE & Go

0800 74 58 45

N/A

12 Months

12 Months

UK

Contact 0800 74 58 45

UK

Contact 0800 74 58 45

NTP (UK) Ltd

Ipevo Document Cameras

01908 745537

www.ntpuk.com

12 Months Replacement

12 Months Replacement UK ROI

01908 745537

UK ROI

Email info@ntpuk.com

Numatic

Vacuum Cleaners

01460 269268

www.numatic.co.uk

6 Months

12 Months

UK ROI

Contact Place of Purchase

UK ROI

Contact Place of Purchase

Oki

Consumables

Multi Functions Colour 
Mono Printers 
(MC Series) MB Series)

www.oki.co.uk/support

3 Months from date of 
purchase

-

UK

Contact Technical Support 
0203 6919098  with details

UK

Contact Technical Support 
0203 6919098  with details

Consumables

Technical Support. 
0035314049570
Sales: 00353 14049500

www.oki.ie

3 Months from date of 
purchase

-

ROI

Contact Technical Support 
+ 353 (0) 15269770 
with details

ROI

Contact Technical Support 
+ 353 (0) 15269770 
with details

Olympus

Dictation Machines

General: 00800 67108400
Technical: 00800 6718300

https://consumer-service.olym-
pus-europa.com/external/

24 Months

24 Months

UK

Contact General Helpline

UK

Contact General Helpline

Philips

Analogue Dictation

01892 668 401

www.philips.com/dictation

2 Years (Machines, 6 Months 
Accessories)

2 Years (Machines, 6 
Months Accessories)

UK  ROI

Contact Place of 
Purchase for Details

UK  ROI

Contact Place of 
Purchase for Details

Digital Dictation

0845 090 0318 (UK)
01605 58385 (IRE)

www.philips.com/dictation

2 Years (Machines, 6 Months 
Accessories)

2 Years (Machines, 6 
Months Accessories)

UK  ROI

Contact Place of 
Purchase for Details

UK  ROI

Contact Place of 
Purchase for Details

Pocket Projectors

0845 0900315

www.philips.co.uk/

12 Months

12 Months

UK  ROI

Contact Technical Support 
02076602740 with details

UK  ROI

Contact Technical Support 
02076602740 with details for 
procedure if product deemed faulty 
by Technical Centre, a repair or 
replacement will be provided.

Phoenix

Safes/Keysafes

0151 944 6447

www.phoenixsafe.co.uk

12 to 24 Months

12 to 24 Months

Worldwide

Contact Seller

Worldwide

Phoenix Technical Support

Plantronics

Headsets

Customer Service
0800 410014

www.plantronics.co.uk

2 Years advance replacement

2 Years advance 
replacement

UK

Return to Supplier

UK

Contact 0800 410014. Then Return 
To: Plantronics Service Centre, 
Interface Business Park, Bincknoll 
Lane, Wooton Bassett, Wiltshire, SN4 
8QQ Or register the fault on www.
plantronics.co.uk Click support/After 
Sale Service

Polycom

Audio Conferencing

-

www.polycom.com

12 Months

12 Months repair/replace

UK  ROI

Contact Place of 
Purchase for Details

UK  ROI

Contact Place of 
Purchase for Details

Q Connect

Consumables

Contact Place of Purchase 
for details

Contact Place of Purchase 
for details

12 months

12 months

UK  ROI

Contact Place of Purchase for details

UK  ROI

Contact Place of Purchase for details

Shredders

Contact Place of Purchase 
for details

Contact Place of Purchase 
for details

12 months

12 months repair or replace UK

Contact Place of Purchase for details

UK

Contact Place of Purchase for details

Reviva

Power Accessories

Place of Purchase

www.revivabrand.co.uk/contact/ 12 Months

12 Months

UK

Contact Place of Purchase

UK

Contact Place of Purchase

Storage Media

Place of Purchase

www.revivabrand.co.uk/contact/ 12 Months

12 Months

UK

Contact Place of Purchase

UK

Contact Place of Purchase

Rexel

Shredders

0845 658 6600

www.rexeleurope.com

2 Years. Extra Cover on 
Cutters on Mid and High 
End Models

2 Years. Extra Cover on 
Cutters on Mid and High 
End Models

UK  ROI

UK/IE Contact Service Dept. 0845 
658 6600 With Details

UK  ROI

UK/IE Contact Service Dept. 
0845 658 6600 With Details

SignMaker

0845 658 6600

www.rexeleurope.com

2 Years

2 Years

UK  ROI

UK/IE Contact Service Dept. 0845 
658 6600 With Details

UK  ROI

UK/IE Contact Service Dept. 
0845 658 6600 With Details

Safescan

ALL (excluding pens, bulbs 
and batteries)

01233 645645

www.safescan.com

2 Years (extended to 3 Years 
if they register the product 
online)

2 Years (extended to 3 
Years if they register the 
product online)

UK  ROI

Within 30 days return to EVO for 
replacement. After 30 days contact 
Safescan directly

UK  ROI

Safescan Technical Support by 
telephone and online

Safexs

Flash Drives

0203 051 0702

www.safexs.info

Protector range 3 years, 
Guardian range 2 years

Protector range 3 years, 
Guardian range 2 years

Sweden

Contact Place of 
Purchase for details

UK  ROI

Contact Place of 
Purchase for details

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