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Supplier
Product
Helpline
Website
Parts Warranty
Labour Warranty
Country
Procedure -
Dead On Arrival
Country
Procedure -
In Warranty
Addis
Thermopots
01656 664455
www.addis.co.uk
12 Months
12 Months
UK
Call Helpline UK
UK ROI
Contact advice helpline by email:
info@addis.co.uk
Apple
iPad, Mac Pro, iMac,
Macbook, iPhone, AppleTV
0800 1076285
(Premium Rate)
www.apple.com
90 days
90 days
Worldwide
Contact the Seller
Worldwide
Apple Technical Support
12 Month Warranty
Aurora
Calculators
01543 416 876
www.aurora-europe.co.uk
2 Years
2 Years
UK ROI
Contact Place of
Purchase for Details
UK ROI
Contact Place of
Purchase for Details
Belkin
Cables
+44(0) 8444 77 7787
www.belkin.com/uk/
Varies According to Type
of Product
Varies According to
Type of Product
UK ROI
Call Customer Services on
+44(0) 8444 77 7787
UK ROI
Call Customer Services on
0845 607 7787 - 2 Year
Networking
+44(0) 8444 77 7787
www.belkin.com/uk/support
Varies According to Type
of Product
Varies According to
Type of Product
UK ROI
Call Customer Services on
+44(0) 8444 77 7787
UK ROI
Call Customer Services on
0845 607 7787 - 1 Year
Surge Protection
+44(0) 8444 77 7787
www.belkin.com/uk/support/
claim/submission
Varies According to Type
of Product
Varies According to
Type of Product
UK ROI
Call Customer Services on
+44(0) 8444 77 7787
UK ROI
Call Customer Services on
0845 607 7787 - 1 Year
Bi-Silque
Interactive Whiteboards
01772 655353
www.bibright.com
5 Year Electronic 25 Year Surface
UK ROI
Contact 01772 655353
UK ROI
01772 655353
Brother
Consumables, Fax Machines,
Laser Printers, All in Ones,
Typewriters and P-Touch
Labeling Machines
0333 777 4444
www.brother.co.uk
Brother
Standard Warranty
Brother
Standard Warranty
UK ROI
Contact Brother UK 0333 777 4444,
Contact Brother Ireland on 00353
1890 866611
UK ROI
Contact Brother UK 0333 777 4444,
Contact Brother Ireland on 00353
1890 866611
BT
All Other Corded, Dect,
Answering Machines,
Cordless Products
Various, listed in the
user guides
www.bt.co.uk/customerservices
Select Product User Guides
12 Months Replacement
Credit
12 Months
Replacement
UK ROI
Contact 0800 800 150 with Details
Products are Designed to Comply
with UK Telecoms Standards Only.
Warranties Therefore May Not be
Applicable in ROI
UK ROI
Contact 0800 800 150 with Details
Products are Designed to Comply
with UK Telecoms Standards Only.
Warranties Therefore May Not be
Applicable in ROI
Buffalo
NAS Drive
0845 3511005
www.buffalo-technology.com
2 Years
2 Years
UK ROI
Contact Place of Purchase
UK ROI
0845 3511005
Canon
Consumables
Call Central Support on
0844 3690100
www.canon.co.uk/support/
consumer_products/services_lo-
cator/index.aspx
Varies according
to Product
Varies according
to Product
UK ROI
Contact Place of Purchase
UK ROI
Contact Place of Purchase
Fax Machines, Digital
Cameras, Printers, Scanners
and Camcorders
Call Central Support on
0844 3690100
www.canon.co.uk/support/
consumer_products/services_lo-
cator/index.aspx
12 Months
12 Months
UK ROI
Contact Place of Purchase
UK ROI
Contact Place of Purchase
Casio
Graphic & Scientifi c
Calculators
020 8450 9131
Fax 020 84526323
www.casio.co.uk/calculators
3 Years
3 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
Pocket, Desktop & Printing
Calculators
020 8450 9131
Fax 020 84526323
www.casio.co.uk/calculators
2 Years
2 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
Cello
Televisions
UK 0333 433 0312
Ireland 0818 333833
www.celloelectronics.com
12 Months
12 Months
UK
0345 2887345
UK
0345 2887345
Crucial
SSD
0800 091 0021
www.crucial.com/gbr/en/
support
3 Years
3 Years
UK
Contact Place of Purchase for details UK
Contact Place of Purchase for details
Daewoo
Microwave
0844 8872525
www.daewooelectronics.co.uk
1 Years
N/A
UK
Contact Place of Purchase for details UK
Contact Place of Purchase for details
DJI
Drones
+44207 6603037
www.dji.com
Service
12 Months
UK
Contact Helpline
UK
Contact Helpline
Dline
Cable Management
0191 2360960
www.d-line-it.co.uk
12 Months
12 Months
UK ROI
Contact Customer Services on
0191 236 0960
UK ROI
Contact Customer Services on
0191 236 0960
Doro
Telephones, (corded
& cordless)/Two Way
Radios/Headsets/GSM and
Accessories
0844 3690107
www.doro.co.uk
12 Months
12 Months
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
AUB200, AUB300i
0844 3690107
www.doro.co.uk
10 Years
10 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
AUB50
0844 3690107
www.doro.co.uk
5 Years
5 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
HS1910/HS1110/AUB200H
and AUB200h+sa
0844 3690107
www.doro.co.uk
2 Years
2 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
Telephones,
Answering Machines
0844 3690107
www.doro-uk.com
12 Months
12 Months
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
Exceptions to above - AUB1,
AUB3, AUB6 Telephones
0844 3690107
www.doro-uk.com
10 Years
10 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
Exceptions to above - Con-
gress 100/200 Telephones
0844 3690107
www.doro-uk.com
2 Years
2 Years
UK ROI
Contact Place of
Purchase for details
UK ROI
Contact Place of
Purchase for details
Dymo
Labelling Machines
02035 64 83 54
www.dymo.com
2 Years
2 Years
UK ROI
Contact Helpline
02035 64 83 54
UK ROI
Contact Helpline
GB: 02035 64 83 54
Additional year’s Warranty when you
Register the Product with Dymo.com
Rhino Industrial
Label Makers
02035 64 83 54
www.dymo.com
2 Years
2 Years
UK ROI
Contact Helpline
02035 64 83 54
UK ROI
Contact Helpline
02035 64 83 54
Additional year’s Warranty when you
Register the Product with Dymo.com
Energizer
Torches and Rechargeable
Charges
consumer.serviceseu@
energizer.com
www.energizer.com
N/A
N/A
UK
Contact consumer.serviceseu@
energizer.com
UK
1 year manufacturing or component
fault only. Not guaranteed if a result
of product misuse or abuse. Item will
need to be returned to our quality
Control Laboratory and undergo
testing process to deem the reason
for the fault of credit issued after
proven test results.
Epson
Consumables
0871 423 7766
www.epson.co.uk
Varies according to Product
(90 days)
Varies according to
Product
UK
Contact Helpline
0871 443 7766
UK
Contact Helpline
0871 443 7766
Dot Matrix, Fax Machines,
Inkjet Printers and Scanners
0871 423 7766
www.epson.co.uk
12 Months Return To Base or
Carry in Service
12 Months Return To
Base or Carry in Service
UK ROI
Contact Helpline
0871 443 7766
UK ROI
Contact Helpline
0871 443 7766
Laser Printers
0871 423 7766
www.epson.co.uk
12 Months On Site
12 Months On Site
UK ROI
Contact Helpline
0871 222 6713
UK ROI
Contact Helpline
0871 222 6713
Multimedia Projectors and
Visualizers
0871 423 7766
www.epson.co.uk
3 Years
Projectors 3 Years on
site. Visualizers varies
according to products.
UK ROI
Contact Helpline
0871 222 6713
UK ROI
Contact Helpline
0871 222 6713. 2/3 Years
Depending on Sku
Fellowes
Binding Machines
01302 836 836 or
Fax 01302 836 999
www.fellowes.com
2 Years
2 Years
UK ROI
Contact Customer Services
01302 836836 with details
UK ROI
Contact Customer Services
01302 836836 with details
Laminating Machines -
Lunar and Spectra
01302 836 836 or
Fax 01302 836 999
www.fellowes.com
1 Year
1 Year
UK ROI
Contact Customer Services
01302 836836 with details
UK ROI
Contact Customer Services
01302 836836 with details
Laminating Machines -
All Others
01302 836 836 or
Fax 01302 836 999
www.fellowes.com
2 Years
2 Years
UK ROI
Contact Customer Services
01302 836836 with details
UK ROI
Contact Customer Services
01302 836836 with details
Shredders
01302 836 836 or
Fax 01302 836 999
www.fellowes.com
2 Years (DS-500C, M-7C,
M-7Cm, 36C, P-28S 1 Year)
2 Years (DS-500C, M-7C,
M-7Cm, 36C, P-28S 1 Year)
UK ROI
Contact Customer Services
01302 836836 with details
UK ROI
Contact Customer Services
01302 836836 with details
Ergonomics and Archival
Storage
01302 836 836 or
Fax 01302 836 999
www.fellowes.com
1 Year as Standard
1 Year as Standard
UK ROI
Contact Customer Services
01302 836836 with details
UK ROI
Contact Customer Services
01302 836836 with details
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